Customer Service is at the core of any business. FGO Logistics will put in place on site managers to ensure that your company values are upheld from your dock all the way through the delivery process.
We strive to provide the best visibility and communication for your shipments, every day. Our dedicated customer service team is well trained, courteous and driven to provide the answers you need quickly.
FGO currently maintains 2 call centers staffed with trained associates and management that are able to field a variety of calls pertaining to the delivery, the delivery experience, and the any questions about the delivery appointment. These call centers are located in Elmwood Park, NJ and Tampa, FL. We are able to incorporate your customers calls into the daily workflow with minimal setup.
With everything that we do we want to make sure we get it right the first time because there is no second chance for a good first impression. Contact us today to discuss how we can help your business grow.
Why work with FGO Logistics?
- On-site managers and performance metrics
- We have over 350 late model vehicles in our fleet
- Uniformed, bonded, trained and background checked drivers
- We value personal customer relationships highly
- FGO offers National coverage
- No downtime. We have backup trucks and drivers available
- Home Delivery
- White Glove Delivery
- Room of Choice
- Specialized Delivery
- On-Demand Delivery
- Threshold delivery
- Store Distribution
- Dispatching and routing
- Assembly and installation
- Dedicated Delivery
- Fleet replacement
- Customer service