Customer Service Representative - Elmwood Park, NJ

Customer Service Representative 

Elmwood Park, NJ

Compensation: $14 Hourly
Benefits Offered: Medical
Employment Type: Full-Time


Job Description:

The Customer Support Representative reports directly to the Assistant Manager, and is responsible for providing support for all home delivery services for the designated market area. Position involves giving direction, and measuring success of the overall delivery operation in coordination with the Assistant Manager.


Job Duties:

  • Assist in the management of the day to day operations of contracted drivers, which includes but is not limited to: maintaining Motor Carrier schedules, maintaining positive working relationships with Motor Carriers.
  • Manage the dispatch of Motor Carriers and resolve issues and opportunities throughout the day.
  • Monitor Motor Carriers deliveries daily.
  • Schedule and Confirm All customers for delivery.
  • Assist Manager in identifying problem areas, and offer substantive solutions to improve operational efficiencies.
  • Adhere to and enforce all operational procedures and policies.
  • Other job duties and responsibilities as assigned.
  • Must be be willing to work a flexible schedule and be available for overtime as needed
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Effectively manage large number of incoming calls
  • Handle and resolve customer issues
  • Respond promptly to customer inquiries


Qualifications/ Requirements:

  • Two year degree or equivalent work experience.
  • Prior experience in Customer Service.
  • Computer proficiency.
  • Excellent communication skills both written and verbal.
  • Must possess strong interpersonal skills.
  • Must have the ability to prioritize work load and manage time.
  • Bilingual is a plus.
  • FGO Logistics is an Equal Opportunity Employer

All candidates are subject to criminal background and drug screenings


About FGO Logistics:

Dear Future Partner, 

On behalf of the entire FGO Logistics family I would like to thank you for this opportunity to tell you about our company. We offer a wide range of services including; Line Haul service, Warehousing, Consolidation, Distribution, In-Home White Glove delivery service and more... We are a steadily growing company because we live our values every day: Consistency - Accountability - Commitment - Respect