FGO was founded in 2005 with a vision to provide the “The Perfect Delivery”. I quickly realized our biggest asset is the impression our delivery specialists make on the end customer, otherwise known as our “customer’s customer”.
Starting with one truck and an office above the garage, FGO systematically expanded to 500+ trucks today. During this time we implemented a comprehensive management team at the corporate office in Elmwood Park, secured a warehouse for integrating cargo, implemented in-house mechanic crews and strategically positioned depots in many states to include: New Jersey, New York, Florida, California, Wisconsin, Texas, Massachusetts, Georgia, North Carolina, Pennsylvania, Maryland, among others.
By requiring hands on training for delivery technique, customer service and appearance standards, I have ingrained our main deliverable- service- into every team member personally.
Much of our growth has been hand in hand with keeping a well maintained fleet, meaning FGO always has working resources that can be implemented quickly. Today, FGO often grows simply by reputation because we deliver when other companies cannot. More than once the call has come to FGO because another carrier was struggling to place equipment and personnel during critical retail periods.
Since there is “no second chance for a good first impression” we make sure to keep our most important resources- our delivery specialists and trucks- available at a moment’s notice. Our strong recruiting acumen and focus on the condition of our fleet is the key to our success. Today, our size creates inertia as we are always able to flex and grow with new business opportunities.
From our modest beginning servicing one retail customer, FGO has evolved into a leading provider of Final Mile delivery services across the United States. I am very proud of our team and standard of service.